All orders are fulfilled and shipped from California!
Yes! Customers can change/cancel their order before their shipping label is created. Once the label is created, it enters our shipping process and cannot be altered after. Please contact us or email info@shopfalu.com initiate this process.
Unfortunately, we currently do not offer international shipping and only operate within the United States.

We’re sorry you were unsatisfied with your product! We offer a 30-day refund policy on products that are unused & new. If there’s an issue with your order, please contact our support team at info@shopfalu.com or use our contact page and we’ll be happy to help!
You will receive your refund typically within 5-14 business days after we receive the return depending on your financial institution.
That’s totally on us. If you receive an order that is incorrect or damaged (excluding external label defects), contact us or email info@shopfalu.com and we’ll work on getting it resolved right away!